P. Nikiforos Diamandouros, the European Ombudsman, has published his Annual Report for 2008 (27 April 2009).
The full 100 page report is available in English, but summaries are on offer in the other official languages of the European Union.
This is how the report explains its own structure:
The structure of the new Report is designed to guide the reader logically from an explanation of the Ombudsman's mandate and procedures (Chapter 2), to concrete case-handling activity in 2008 (Chapter 3), outreach activities (Chapter 4) and internal developments concerning personnel and budget (Chapter 5). The Report begins, as before, with an introduction by the Ombudsman, followed by an Executive Summary (Chapter 1).
European Ombudsman: Legal background
The core provision on the European Ombudsman is Article 195 of the Treaty establishing the European Community (TEC):
Article 195 TEC
1. The European Parliament shall appoint an Ombudsman empowered to receive complaints from any citizen of the Union or any natural or legal person residing or having its registered office in a Member State concerning instances of maladministration in the activities of the Community institutions or bodies, with the exception of the Court of Justice and the Court of First Instance acting in their judicial role.
In accordance with his duties, the Ombudsman shall conduct inquiries for which he finds grounds, either on his own initiative or on the basis of complaints submitted to him direct or through a Member of the European Parliament, except where the alleged facts are or have been the subject of legal proceedings. Where the Ombudsman establishes an instance of maladministration, he shall refer the matter to the institution concerned, which shall have a period of three months in which to inform him of its views. The Ombudsman shall then forward a report to the European Parliament and the institution concerned. The person lodging the complaint shall be informed of the outcome of such inquiries.
The Ombudsman shall submit an annual report to the European Parliament on the outcome of his inquiries.
2. The Ombudsman shall be appointed after each election of the European Parliament for the duration of its term of office. The Ombudsman shall be eligible for reappointment.
The Ombudsman may be dismissed by the Court of Justice at the request of the European Parliament if he no longer fulfils the conditions required for the performance of his duties or if he is guilty of serious misconduct.
3. The Ombudsman shall be completely independent in the performance of his duties. In the performance of those duties he shall neither seek nor take instructions from any body. The Ombudsman may not, during his term of office, engage in any other occupation, whether gainful or not.
4. The European Parliament shall, after seeking an opinion from the Commission and with the approval of the Council acting by a qualified majority, lay down the regulations and general conditions governing the performance of the Ombudsman's duties.
Planning a complaint?
If you are planning a complaint to the European Ombudsman, you (or your advisor) would do well to read the Annual Report. It contains a lot of information about admissibility and the handling of inquiries.